Return Policy

At Smell Fragrance, we believe that everyone has their own unique taste —
so we give you the freedom to try our perfumes with peace of mind.
You can easily return your order if you are not fully satisfied, under the following terms:

📦 Can I return a product?

Yes, you can return a perfume if you are not satisfied with it after trying, by submitting a Return Request through our website form.

Please note:

Offers that include more than one perfume are not eligible for partial returns.

Limited editions, numbered oud oils, and special blends are non-refundable.

Shipping fees and Cash on Delivery charges are paid services and will be deducted upon refund.

The original perfume box must be present; the bottle alone is not sufficient.

Orders outside Kuwait are currently not eligible for returns.

The return fee is 1.9 KWD (or equivalent in local currency).

⏳ What is the return period?

You can return your product within 14 days from the date of delivery, provided it remains in its original condition and has not been excessively used.

💳 How will I receive my refund?

Once the returned item reaches us and its condition is verified, the refund will be processed to your account within up to 21 business days.

Any shipping or return fees will be deducted as applicable.

To submit your return request, please fill out the following form:
👉 Return Request Form
 (Link will be activated soon)

🔁 Replacement Method:

If you wish to exchange your item:

Submit a Return Request using the same steps.

Once the refund is received, you can place a new order for the product you prefer.

We truly appreciate your trust in Smell Fragrance.
If you have any questions, please contact us via:

📩 Email: support@smell-kw.com